Return Policy
Excalibur Networks, LLC
http://excaliburnetworks.com
We are confident that our customers will find our products satisfactory in every way. However, if for any reason, you are not completely satisfied with any product purchased from this catalog, you may request a refund from Excalibur Networks within thirty (30) days from the date you receive the product.
We will offer you a full credit toward the purchase of other products or a full refund of the purchase price.
This guarantee is limited only by the terms of certain specific warranties attached to or packaged with certain products and does not apply to any product intentionally damaged or misused. If you are not satisfied, Excalibur Networks will honor the product guarantee quickly and courteously, according to the following instructions:
Before you decide to return your products:
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Make sure that you are using the products consistently. This simple step solves the majority of issues we come across. |
| 2. |
Contact Excalibur Networks with any questions regarding product usage or results. We guarantee that results are mandatory for all individuals who use the products consistently and correctly, with our guidance and assistance. |
| 3. |
If you still would like to return your products, make sure that GoShape.com receives your return within thirty (30) days of you first receiving it. |
We offer customers a 30-day money-back guarantee, no questions asked. If you're not fully satisfied with any product for any reason, simply return the unused portion to us within 30 days and you'll receive a full refund. It's our way of guaranteeing your complete satisfaction.
To make a return, you MUST follow these four easy steps:
1) Print this form: Refund Form Refund Request Form. Fill in the fields related to the product your purchased. Sign and date it. Make sure you include your distributorship details into the form (Distributor NAME and ID)
2) Print the email receipt your received when you purchased from us. Add with a pen your distributor's details.
3) Send us the unused portion of the product within 30 days of receiving your purchase to the address below. :
EXCALIBUR NETWORKS WAREHOUSE PA
EXCALIBUR NETWORKS DISTRIBUTION CTR. #2
149 McCloy Road, Beaver Falls, PA 15010, USA
Mail fees are non-refundable on returns.
4) Upon receipt of the physical product and the Refund form and the email receipt mentioned above, we will issue a refund. Please email us (support@excaliburnetworks.com) if you wish to know the exact date of your refund.
Items that are not returned in their orginal product container will not be refunded.
Cash Refunds
There are no cash refunds on credit card purchases.
Also, a processing fee of USD $5 will be deducted from your refund.
Exchanges
If an item is exchanged, new shipping and handling fees will be added.
Lost or Stolen Packages
We are not responsible for lost or stolen packages. We recommend that you keep proper Proof of Delivery for any package you ship.
Distributors and Wholesale Club Members
All sales made to Distributors and Wholesale Club Members are final and no returns will be accepted by Excalibur Networks.
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